iOS App: Alarms

Alarms in the Site24x7 iOS app let you keep tabs on all the monitor issues in your configured account by grouping all alerts by the monitor name and severity. Here's how you can navigate the Alarms tab and leverage its features:

• Access detailed information: View root cause analysis for Trouble and Down alarms.
• Assign technicians and manage comments: Assign technicians and manage comments for efficient task handling.
• Create shortcuts: Set up shortcuts for quick access to frequently monitored alarms, streamlining your task management.
• Filter anomalies: Filter anomalies by the time period and severity, helping you focus on the most critical issues.
• Maximize monitoring effectiveness: Use these features to enhance the efficiency and effectiveness of your monitoring efforts.

Steps

Select Alarms from the bottom navigation bar to navigate to the Alarms page.

By clicking the down arrow next to Alarms, you can choose the filter from the following options:

• Alarms
• Anomalies

• Alarms

  Get a detailed list of alarms, including their status (Critical, Trouble, Down, and Config Error), the date on which the alarm was triggered, and an overall count of alarms of each status.
  
  

  1. On the Alarm Details page > Click the Root Cause Analysis.
     • Click Root Cause Analysis to get the monitor's RCA report.
     • View the comments in the Comments section along with the count of the comments. Long press on the comment to Copy/Edit/Delete a comment.
  2. Assign a technician: Click on the to assign a technician to an alarm.

  

• Bottom navigation bar

  The table below lists the icons and their purposes.
  

  Icon	Description
  (Eye icon)	To view the number of alarm views.
  (Assign Technician)	To assign a technician to the alarm.
  (Maintenance)	To mark an alarm as maintenance.
  (Delete)	To delete an alarm.
  (Add comment)	Add a comment to the alarm.

  Long press an alarm, and you will have the below options:

  • Technician: Assign a technician to an alarm by selecting them from the list and clicking the Done button. 
    • Assign: This assigns the selected technician to the alarm, helping to resolve and troubleshoot issues more quickly.
  • Maintenance: Mark an alarm as maintenance and select the period for maintenance.
  • Delete: Select this option to delete an alarm.
  • Create Shortcut: Create shortcuts for your alarms and add them to your home screen for regular monitoring. Long press the Site24x7 app to see a list of all alarms. By selecting an alarm, you'll be taken directly to the Alarm Details page.

  

• Anomalies

  Filter anomalies in your monitor by time-period and severity to generate a list of relevant anomalies.

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