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Site24x7 - Cookie Policy

Manage Cookie Preference
Last Updated on : 12 June 2024

What is a cookie?

A cookie is a small text file that is stored on your computer or other internet connected device in order to identify your browser, provide analytics, remember information about you such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device.You can learn more about cookies by clicking here (external link).

What type of cookies does Zoho use?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies".

Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our websites.

Cookie Name Purpose Validity
Alphanumeric cookies of length 10 characters(eg: 467aef24c7) -->zalb_alphanumeric cookies of length 10 characters(e.g., 467aef24c7) Load balancing and session stickiness Session
csr* / *csr* / *csr, zmpncc, zfccn Website security Session
dcl_pfx_lcnt Navigation through cross-domains Session
JSESSIONID HTTP session token identifier Session
stk, rtk Login, Signup - Success & failure analysis Session
_imtrem Manage the 'Remember me' option Session
_z_identity Manage the user's login session Session
IAMTFA* Two Factor Authentication validation Session
_zsudc Manage custom domain login sessions Session
zidp Maintain OpenID sign in options Session
zoho_fbuid Maintain Facebook login option Session
GAUTH_TICKET Provide the authentication token in mobile apps for mobile sign in ability Session
tfa_ac Two Factor Authentication management Session
clientauthtoken Support sign in for client portal Session
_iamadt, _iambdt Manage logged in user session 1 month
zip Store IP locale country value for proper website operations 1 day
AKA_A2 Performance optimisation in loading of pages 1 hour
dcl_bd Stores the base domain of the current data center (DC) to ensure proper cross-data center domain navigation. Session
is_pfx Stores the current web URL domain prefix information Session
IAMTFATICKET_<zuid> Stores the trusted browser session, when "Trust this Browser" option is enabled during TFA verification by the user. 180day(s)
^(?=.*\d)[a-z0-9]{37}_user_uuid$ Account and Session Management 6 hours
^IAMSATCK_[0-9]+$ It is utilized to prevent brute force sign-in attacks originating from a browser. 90 days
aprmjrnpkcrkks Security of website/application Session
BuildCookie_AssetType Build management 6 months
IAM_TEST_COOKIE Security of website/application 1 day
PHPSESSID PHP session cookie associated with embedded content from this domain. 2 days
wms-tkp-token This is set by IAM filter to facilitate WMS authentication 1 month
wms.agent This cookie informs the client whether the 'wms-tkp-token' is present. If not, an alternative authentication flow is used. 1 month
ZCNEWLIVEUI To decide whether to load new Live UI for Application users Session
ZCNEWUIPUBLICPORTAL To know whether to load new UI or orld UI for public, portal and custom domain pages Session
zmirc To redirect the user to a app group based on free / paid 1 day
zpcc CSRF Cookie, this cookie will set when customer access external(published) link Session
zpct Security of website/application Session
zuserlang Stores the preferred language for web page 1 day
IsMarketingSkip Skip syncing sign up data to internal relationship management tools Session
acc_ver Redirect to the new user interface of Zoho accounts page 1 year
isiframeenabled Manage the loading of some static containers for better UI client performance 1 day
uesign Validate client ID while loading previous visit chats 1 month
PaymentsReferral To identify the referral partner of the visitor. 90 days
zflow_userDC Store user preferences such as cookie banner preferences, timezone, country, IP address, locale, etc. 7 days

Function/Preference cookies allow us to remember the choices made by you (such as your user name, language or region) as well as other functionalities (such as controlling the cookie banner, redirection to a new page) in order to provide a more personalised online experience. These preferences are remembered (through the use of persistent cookies) so that you need not set them again the next time you visit the page.

Note : The live chat widget will not work if the functionality/preference setting is disabled.

Cookie Name Purpose Validity
has_js Check if JavaScript is enabled in the visitor's browser Session
zc_consent, zc_show Manage user consent for tracking and cookie banner display settings 1 year
*polls Maintain state and choices made by visitors in the polls conducted 1 year
ZFEdition Maintain choice of edition across the Zoho Finance products suite 150 days
ZFUserCountry, ZFUserCountryCode Store country name & country code to pre-fill in forms within Zoho Finance products suite 150 days
zld*dragpos, zld*state SalesIQ chat window options(position and state) 5 minutes
isexitmodaldisabled Store user preferences(eg. cookie banner, timezone, country, IP, locale etc) 90 days
pll_language Polylang uses the cookie pll _language to remember the language selected by the user when he comes back to visit again the website. This cookie is also used to get the language information when not available in another way. 1 year
^zld[0-9]+state$ Used to store the minimisation and maximisation state of the embed 5 minutes

Analytics cookies help us improve the way our websites work (e.g. by ensuring that users are finding what they are looking for easily). These track information about visits to the websites so that we can make improvement and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. These cookies also collect information about how visitors use the websites, which site the user came from, the number of each user’s visits and how long the user stays on the websites. We might also use analytics cookies to test new pages or features to see how users react to them.

Cookie Name Purpose Validity
RT Measures page load time, or other timers associated with the page 7 days
za_anonymous_id Understand visitors behaviour across our website 1 year
zc_cu, zc_cu_exp, zc_tp Understand visitors behaviour across our website 1 year
Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrc Understand visitors behaviour across our website 1 month, 1 month, Session, Session
zsstssn, zsltssn Understand visitors behaviour across our website 30 minutes, 90days
*_zldp, *_siqid,*_uuid Understand visitors behaviour across our website 2 years
*_zldt Count number of visits to a page 1 day
zabUserId, zabHMBucket, zabBucket, zabVisitId, zabSplit, ztpctest, zab_* Manage, analyse and understand visitor behaviour across our website 1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour
cookie-uid Understand visitors behaviour across our website Session
creator_cd Analyse effectiveness of adwords campaigns 3 months
zpzohopage, zpzohoref Track source and referral webpage information to understand user navigation Session
gclid Analyse effectiveness of adwords campaigns 3 months
gtm_zoho_source Store referral source information 3 months
*zsrv0.*, zsr*, ps_payloadSeqId Understand visitors behaviour on a webpage 2 hours
^[a-z0-9]{32}$ Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel. 1 month
^webformstarter_[a-z0-9]+$ Webpage analytics Session
^webformvisitor_[a-z0-9]{64}$ Analytical/Performance Session
^zsc[0-9a-z]{32}$ This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking. 1 day
landingPageUrl Store user preferences(eg. cookie banner, timezone, country, IP, locale etc) 3 months
postMasterUUID Webpage analytics 1 year
zft-sdc This cookie stores metadata ( entrances, source etc) of a session which is used by full tracking. 1 day
zia_{exp key - alphanumeric} This cookie is set when user provides Identity information by using identifier API 1 year
zps-tgr-dts This cookie contains session level metadata related to pagesense triggers. 1 year

*Information* : A local storage object named "zglobal_Acookie_optOut" is used to remember your cookie preference. The use of this storage object is categorised as Strictly necessary.

What is a third party cookie?

A third-party cookie is one which is not set by the website that you are visiting (eg. cookies set by youtube.com on zoho.com). Some of Zoho's own technologies and applications may be hosted in a domain that is a third-party to the domain that you may be visiting. However, our commitment extends to these domains (cdn.pagesense.io, js.zohocdn.com, *.zohopublic.com, zoho.in, zoho.com.au, zoho.com) equally.

However, Zoho does not allow third-party tracking companies to set cookies or other trackers on our website as part of our commitment to protect the privacy of our users with the utmost care. When we embed content that is hosted on a third-party's platform on our website, the third-party may set cookies on your browser which are usually for the purposes of providing the service as intended (such as for bandwidth management, to store your preference of language, tracking consent and for collecting anonymous statistics such as the number of times a video has been streamed). Wherever possible, we choose the most privacy friendly options such as Privacy Mode, Anonymous Statistics Only, to ensure we guarantee you privacy. However, some of the properties of such embeds may not be fully under our control such as our ability to control cookies that are set by these third-parties unilaterally when the webpage embedded with such content loads.

Here is the list of the cookies set by such third-party company embeds on our website.

Cookie Name Purpose Validity Third Party Name
PREF Stores your preferences and other information, such as preferred language, the number of search results you wish to see, and whether Google's SafeSearch filter is enabled. 8 months YouTube
YSC Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen. Session YouTube
VISITOR_INFO1_LIVE Measures your bandwidth to determine if you receive the new or old player interface. 8 months YouTube
use_hitbox Increments the views counter on the YouTube video 8 months YouTubes
sc_anonymous_id To implement, measure and improve their embedded content/service on the website - The collection of data also includes visitors’ interaction with embedded content/service. 3650 days SoundCloud
__cf_bm This cookie is used to distinguish between humans and bots. 1 day Vimeo
vuid Collects statistics on a user's visits to the website, such as which pages have been read. 2 years Vimeo
player Saves the user's preferences when playing embedded videos from Vimeo. 1 year Vimeo
_abexps Remembers your settings, such as language, region, or username. 1 year Vimeo

How you can manage cookies?

Cookie preference manager

You can manage your cookie preference anytime by clicking on `Manage Cookie Preference` at the top of this page or via the Cookie icon that appears at the left bottom most corner of the webpages (if you visit from the EU, UK, Brazil, Japan or California regions).

Browser settings

Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

For information regarding cookies set by our products, please check the specific cookie pages for each product:

Disclaimer

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact [email protected].